Help & FAQ

Reservations can be booked securely through our online booking portal, via email, or by calling our 24/7 dispatch desk directly. For complex itineraries or multi-car needs, we recommend using our Custom Quote form.

We pride ourselves on transparent pricing. A standard 20% chauffeur gratuity, a 3.5% credit card processing fee, and an airport access fee ($15) are automatically applied to relevant invoices. Highway tolls and extra stops will be itemized upfront or adjusted post-trip if requested during your ride.

Cancellations made more than 24 hours prior to the scheduled pickup time incur no penalty. Cancellations made within 24 hours of the pickup time are subject to full fare and gratuity charges. Please review our full Cancellation Policy for details regarding early morning pickups.

Your chauffeur will meet you inside the terminal near your airline's designated baggage claim area. They will be holding a prominent digital sign displaying your name. Your driver will also send a text message immediately upon your flight's arrival.

Our dispatch team utilizes advanced flight tracking software. If your flight is delayed or arriving early, we adjust the chauffeur's dispatch time accordingly at no additional cost to you.

Yes. We offer 15 minutes of complimentary wait time for standard residential/business pickups. For airport arrivals, we offer 30 minutes of free wait time for domestic flights, and 45 minutes for international flights once the plane arrives at the gate.

Our premium fleet consists of late-model, meticulously maintained luxury vehicles. This includes Business Class Sedans (1-3 passengers), Executive SUVs (up to 5 passengers), and large group Sprinter Vans. You can view our vehicles on the Fleet page.

Absolutely. Safety and executive quality are our core parameters. All of our chauffeurs are professionally trained, background-checked, and fully licensed by the State of Michigan. Our vehicles carry comprehensive commercial insurance.

Yes, child seats and booster seats can be provided upon request for a nominal fee. Please ensure you select this option or mention it in your special requests when making your reservation so we can dispatch the proper equipment.