Terms & Conditions

Metro Airport Transfers Official

Safety, reliability, and executive quality are our core parameters. All our professional chauffeurs are fully licensed by the State of Michigan. We do not provide or match rideshare pricing structures. Recognized as a premier, five-star private transport provider, we deliver trusted punctuality for corporate clients, families, and solo travelers across Michigan.

Reservations and Payment

Booking: All reservations require a valid major credit card on file to secure your booking.

Payment: Full payment is collected at the time of service or slightly before dispatch. We accept all major credit cards.

Gratuity: For your convenience, a standard 20% chauffeur gratuity is automatically applied to all reservations unless otherwise specified or requested by the client.

Airport Pickups and Procedures

• Flight Tracking: We monitor all incoming commercial flights to Detroit Metropolitan Wayne County Airport (DTW) in real-time. Whether your flight is early or delayed, your driver will adjust their arrival time accordingly.
• Curbside Pickups: Please call or text your chauffeur once you have collected your luggage. They will meet you at the designated arrivals curb.
• Meet & Greet: If you selected our Meet & Greet service, your chauffeur will be waiting inside the terminal at baggage claim holding a sign with your name.

Cancellation

• Standard Transfers (Airport & Point-to-Point): Cancellations must be made at least 4 hours prior to the scheduled pickup time to avoid penalties. Cancellations made within 4 hours of the pickup time will be charged the full fare and gratuity.
• Hourly Charters & Special Events: Cancellations for hourly services, large vans, or special events (concerts, weddings) require a 72-hour advance notice for a full refund.
• No-Shows: If you cannot locate your chauffeur, you must call our dispatch office immediately. Leaving the pickup location without contacting us will result in a "No-Show" and you will be billed for the full fare plus gratuity.

No-Show Charges

To avoid a default classification, please do not leave the terminal or pickup area without contacting dispatch if you cannot locate your vehicle.

• No-shows at Detroit Metro Airport (DTW) are billed at full fare without exception.
• No-shows at secondary regional airports or non-airport cities are subject to full fare plus any incurred regional surcharges.

Rates, Surcharges & Deposits

These uniform terms apply across all phone, mobile, and web reservations. Base quotes reflect standard executive sedan routing. Final invoices include a 3.5% credit card processing fee, a variable 2% to 5% fuel/insurance surcharge, and any applicable highway tolls. Premium fleet upgrades carry distinct rates.

• A 20% chauffeur gratuity is automatically added to all invoices.
• A $15 airport access fee applies to all terminal airport pickups.
• An optional $25 Meet & Greet service applies if a luggage-claim greeting sign is requested.

Deposits & Payments

All booking deposits are strictly non-refundable unless the trip is canceled outside the standard 24-hour penalty window. All reservation balances must be fully prepaid to the company prior to the service date and vehicle dispatch.

Liability, Safety & Conduct

• Weather & Roads: The company cannot be held liable for scheduling delays or trip cancellations caused by hazardous winter road conditions, un-salted surfaces, accidents, or force majeure.
• Vehicle Damage: The client assumes full financial liability for any interior or exterior damage caused to the vehicle during the charter. A mandatory $250 sanitation fee applies for detailing required due to sickness or excessive mess.
• Mechanical Issues: In the rare event of a mechanical failure while en route, the company's liability is strictly limited to compensating for lost time on a mutually agreed-upon future date or substituting equivalent transport.
• Prohibited Activities: Illicit drug use and underage alcohol consumption are prohibited by law inside all fleet vehicles. It is strictly illegal to stand up through a vehicle's sunroof.